Terms & Conditions

1. In-House Training / Consultancy / Project Management / Validation Services

CVS will only undertake work after receipt of a valid purchase order.

CVS will ensure that work is completed in accordance with the terms of the individual project agreements.

CVS reserves the right to charge the client for any costs incurred in accordance with the individual project agreements, if the client cancels the project without sufficient notice.

2. Hotel Based Courses

Booking Confirmation

Bookings will only be confirmed upon payment by credit card, or in the case of bank transfer, upon receipt of a valid purchase reference number.


Cancellation refunds will depend on how long before the course start date the cancellation is received. The following refund structure will apply:

  • More than 28 days will incur a cancellation fee of £200 GBP per registration and qualify for a refund of the remaining course fees
  • Between 28 days and 14 days notice will qualify for a 75% refund
  • Between 14 days and 7 days notice will qualify for a 50% refund
  • No refund will be given for cancellations received with less than 7 days notice
  • Substitutions for registered delegates will be accepted without notice

Course Fee & VAT Liability

For the majority of participating countries, VAT will be ZERO rated. However, for companies whose finance centre is based in the United Kingdom (location where invoices are managed) the indicated course fee will be subject to an additional 20% UK VAT charge. CVS has to charge this by law.

All participating EU based companies (based on the site location), must provide CVS with a valid VAT/Sales Tax reference number, in order for the booking to be completed. CVS is required by law to collect this information.


Compliance & Validation Services Limited, herein after referred to as CVS, reserve the right to cancel or reschedule any course and/or change presenters.

Please be advised that CVS is not responsible for any airfare and/or hotel penalties or other travel charges that delegates may incur.

CVS does not take responsibility for insuring the well being of delegates during their travel to and from the venue or at any time during their stay at the residential location. We will however do everything within our power to help ensure delegates remain safe and well during the course and related activities.

Where government intervention, military activities, natural phenomenon, strikes or any other circumstances make it impossible or inadvisable to run the course at the designated time and place, the delegate shall waive any claim for damages or compensation except the amount paid for registration after the deduction of actual expenses incurred by CVS in connection with the course that the delegate has registered for and there shall be no future liability on the part of either party.