CVS Terms and Conditions | Compliance and Validation Services Ltd

1. In-House Training / Consultancy / Project Management / Validation Services

Compliance and Validation Services (herein after referred to as CVS) will only undertake work after receipt of a valid purchase order.

CVS will ensure that work is completed in accordance with the terms of the individual project agreements.

CVS reserves the right to charge the client for any costs incurred in accordance with the individual project agreements, if the client cancels the project without sufficient notice.

2. Hotel Based Courses

Booking Confirmation

Bookings will only be confirmed upon payment by credit card, or in the case of invoice payment (bank transfer), upon receipt of a valid purchase reference number.

Cancellation by Attendees/Delegates

Cancellation refunds will depend on how long before the course start date the cancellation is received. The following refund structure will apply:

More than 28 days will incur a cancellation fee of £200 GBP per registration and qualify for a refund of the remaining course fees
Between 28 days and 14 days notice will qualify for a 75% refund
Between 14 days and 7 days notice will qualify for a 50% refund
No refund will be given for cancellations received with less than 7 days notice
Substitutions for registered delegates will be accepted without notice, but for administration purposes, we kindly ask you to let us know as soon as you can.

Cancellation by CVS

CVS does not issue refunds for attendees/delegates unless:

We have cancelled a course
We have changed the time or date of a course

If we do cancel or reschedule an event, CVS is not responsible for any costs incurred by attendees/delegates. Only the course fee will be refunded.

Please be assured that we are not in the habit of cancelling events. We only cancel events in exceptional circumstances.

Speaker/Presenter Changes

We reserve the right to change a speaker without notice.

Course Fee & VAT Liability

For the majority of participating countries, VAT will be ZERO rated. However, for companies whose finance centre is based in the United Kingdom (location where invoices are managed) the indicated course fee will be subject to an additional 20% UK VAT charge. Also, anyone booking as a private individual (not through a company) will be charged UK VAT. CVS has to charge this by law.

All participating EU based companies (based on the site location), must provide CVS with a valid VAT/Sales Tax reference number, in order for the booking to be completed. CVS is required by law to collect this information.

Liability

CVS reserve the right to cancel or reschedule any course and/or change presenters.

Please be advised that CVS is not responsible for any airfare and/or hotel penalties or other travel charges that delegates may incur.

CVS does not take responsibility for insuring the well being of delegates during their travel to and from the venue or at any time during their stay at the residential location. We will however do everything within our power to help ensure delegates remain safe and well during the course and related activities.

Where government intervention, military activities, natural phenomenon, strikes or any other circumstances make it impossible or inadvisable to run the course at the designated time and place, the delegate shall waive any claim for damages or compensation except the amount paid for registration after the deduction of actual expenses incurred by CVS in connection with the course that the delegate has registered for and there shall be no future liability on the part of either party.

3. Online Training Courses

Booking Confirmation

Bookings will only be confirmed upon payment by credit card, or in the case of invoice payment (bank transfer), upon receipt of a valid purchase reference number.

Cancellation by Attendees

Cancellation refunds will depend on how long before the course start date the cancellation is received. The following refund structure will apply:

More than 7 days will quality for a refund of the course fee paid after the deduction of actual expenses incurred by CVS in connection with the course that the attendee has registered for and there shall be no future liability on the part of either party.
No refund will be given for cancellations received with less than 7 days' notice.
Substitutions for registered attendees from the same company will be accepted without notice, but for administration purposes, we kindly ask you to let us know as soon as you can.

Cancellation by CVS

CVS does not issue refunds for attendees unless:

We have cancelled a course.
We have changed the time or date of a course.

If we do cancel or reschedule an event, CVS is not responsible for any costs incurred by attendees. Only the course fee will be refunded.

Please be assured that we are not in the habit of cancelling events. We only cancel events in exceptional circumstances.

Speaker/Presenter Changes

We reserve the right to change a speaker without notice.

Course Attendees

If you click 'yes' to 'include my name/company' on the attendees list', when completing the online booking form, your name and company will be included on the list and distributed to all the participants.

Before you commit to booking onto a webinar, we expect you to check your system compatibility with the GoToWebinar^® platform using the links provided.

Course Fee & VAT Liability

All participating EU / EEA based companies (based on the site location), must provide CVS with a valid VAT/Sales Tax reference number, in order for the booking to be completed. CVS is required by law to collect this information.

Liability

CVS reserve the right to cancel or reschedule any course and/or change presenters.

CVS will not provide a refund for an online course, if an attendee cannot use the GoToWebinar^® (by LogMeIn) system, because of local IT restrictions.